Chatbase
Build custom AI support agents trained on your website and documents, deployable across chat channels.
Best for SMBs wanting a quick custom trained support bot
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What it does
Chatbase is a customer experience platform for creating conversational AI agents. Teams connect their data sources, documents, and policies to deploy agents that handle customer support, sales, and product guidance across chat, email, and voice. It is designed for businesses looking to resolve customer inquiries around the clock.
Read more: 5 features and how people use themShow less
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Multichannel deployment
Publishes your AI agent to customer communication channels including website chat, email, voice, WhatsApp, and Slack from a single platform.
Use caseA customer support manager publishes an agent across live chat, email, and WhatsApp to answer incoming support questions without a queue.
From chatbase.co -
Voice agent
Answers inbound customer phone calls with natural conversational voice responses to resolve issues immediately.
Use caseA hotel operator lets travelers call in at any hour to get immediate answers about check in times and late arrivals.
From chatbase.co -
Interactive widgets
Provides rich visual components directly within conversations so users can interact with elements like product cards, order lookups, and account details.
Use caseA shopper views recommended product cards and checks an order status without navigating away from the chat window.
From chatbase.co · image from Chatbase -
Plain language procedures
Executes predefined operational steps and actions following standard instructions written in everyday language.
Use caseA financial support lead defines an escalation procedure so disputed card transactions follow the exact same path every time.
From chatbase.co -
Performance analytics
Monitors customer conversation trends, tracks issue resolution rates, and assesses user sentiment across agent interactions.
Use caseA customer service director reviews escalation rates and emerging inquiry topics to refine agent guidance.
From chatbase.co · image from Chatbase
Written from Chatbase's own website, checked . Each feature links to the page it comes from; images are Chatbase's own.
Every plan
| Plan | Monthly | Billed yearly | Per | What it includes |
|---|---|---|---|---|
| Hobby | $40 | $32 | per account | 700 message credits/mo, 2 members, basic integrations, no API |
| Standard | $150 | $120 | per account | 4,000 credits/mo, 3 members, API, helpdesk inbox, voice |
| Pro | $500 | $400 | per account | 15,000 credits/mo, 5 members, advanced analytics |
| Enterprise | Not listed | Not listed | per account | contact sales; SSO, audit logs, white label, HIPAA |
From Chatbase's own pricing page, checked . Prices are in US dollars per month; "billed yearly" is the monthly price when you pay for a year up front. A few figures (often the yearly price) are derived rather than printed on the page.
Before you pay
- Unused credits roll over
- Partial
What Chatbase says
we'll automatically add credits that don't expire to your account, ensuring uninterrupted service.
Source page - Trains on your data
- No
What Chatbase says
Your data is only accessible to your AI agent and not used to train models.
Source page - Data retention
- Chatbase maintains data retention procedures and deletes customer data upon leaving.
What Chatbase says
Data retention procedures establishedCustomer data deleted upon leavingData classification policy established
Source page - HIPAA
- Yes
What Chatbase says
HIPAA support for eligible Enterprise workspaces provide a clear foundation for secure deployment.
Source page - SOC 2
- Yes
What Chatbase says
Chatbase is SOC 2 Type II compliant, supports GDPR requirements, and provides HIPAA eligible Enterprise workspaces.
Source page - Support
- Priority support (Enterprise), CSM (Enterprise)
Only what Chatbase's own pages state, with the quote behind each answer. Anything they don't publish is left out rather than guessed.
Chatbase video tutorials
Independent creators on YouTube, not Chatbase or us. The video loads from YouTube only when you press play.
The free trial
Trial only: No free plan listed; 7 day trial on Hobby, Standard, Pro
Questions people ask about Chatbase
How much does Chatbase cost?
Paid plans start at $40 a month (Hobby). 4 plans are listed above, from Chatbase's own pricing page.
Is Chatbase free?
There is a free trial but no free plan: No free plan listed; 7 day trial on Hobby, Standard, Pro.
Do unused Chatbase credits roll over?
Partly: some unused credits carry over, with limits. Source
Does Chatbase train its AI on my data?
No, the company says your data is not used for training. Source
Is Chatbase HIPAA compliant?
Yes. Source
Does Chatbase have an API?
Yes.
Works with
- Integrations
- Shopify, Slack, WhatsApp, Messenger, Instagram, Calendly, Wordpress, Stripe, Zendesk, Salesforce
- AI models
- OpenAI, Anthropic, Gemini, DeepSeek, MoonshotAI, Mistral, Z.ai
Where this came from
Plans, prices and limits were copied from Chatbase's own pages, then checked .
How we collect prices and rank tools · Is something wrong? Correct this listing
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