ChatBot.com (LiveChat)
AI agent builder from the LiveChat team for automating support and sales chats.
Best for LiveChat users and ecommerce sites
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What it does
ChatBot.com is an AI agent platform that automates customer service conversations and sales across channels like websites, Messenger, and WhatsApp. You connect your knowledge base, help center, or product catalog, and configure instructions or skills to deliver instant answers and product recommendations. It is designed for businesses ranging from small teams to enterprise organizations wanting around the clock support and revenue growth from chat.
Read more: 5 features and how people use themShow less
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Knowledge base management
Learns from your existing websites, help documentation, and uploaded files so the chatbot can provide accurate answers directly matching your business.
Use caseA customer support lead connects company documentation and website pages so the bot can resolve incoming buyer questions around the clock without agent intervention.
From chatbot.com · image from ChatBot.com -
Human takeover
Transfers ongoing customer chats to a live human agent or generates a ticket alongside the full interaction history.
Use caseA customer service manager sets an escalation rule so an unattended conversation automatically turns into a priority support ticket after thirty seconds.
From chatbot.com -
AI sales skills
Detects customer shopping intent, suggests tailored product recommendations, and adds items to the cart during the chat.
Use caseAn ecommerce store owner configures incentives and upsells so the bot offers a relevant add on when an online shopper asks about items in their cart.
From chatbot.com -
Multichannel support
Operates across several messaging platforms simultaneously, including web chat widgets, SMS via Twilio, Messenger, and WhatsApp.
Use caseA business administrator connects social channels so users reaching out via Messenger or WhatsApp receive instant answers from the same central AI bot.
From chatbot.com -
AI Agent Sales reports
Tracks purchases and ties completed orders back to specific chat conversations occurring during the chat or up to thirty days later.
Use caseA sales manager reviews chat attribution reports to evaluate total revenue generated by AI agent conversations over the previous month.
From chatbot.com · image from ChatBot.com
Written from ChatBot.com's own website, checked . Each feature links to the page it comes from; images are ChatBot.com's own.
Every plan
| Plan | Monthly | Billed yearly | Per | What it includes |
|---|---|---|---|---|
| Essential | $25 | $19 | per user | 1 AI agent, 10 AI resolutions/mo, 50 live visitors tracked |
| Growth | $99 | $79 | per user | 10 AI agents, 200 AI resolutions/mo, summaries and insights |
| Enterprise | Not listed | Not listed | per user | contact sales |
From ChatBot.com (LiveChat)'s own pricing page, checked . Prices are in US dollars per month; "billed yearly" is the monthly price when you pay for a year up front.
Before you pay
- Card needed for the trial
- No
- SOC 2
- Yes
What ChatBot.com says
Text meets recognized security, privacy, payment, and accessibility standards, so your team can work with confidence. Learn more on our security page . CCPA WCAG 2.2 SOC2 GDPR
Source page - GDPR
- Yes
What ChatBot.com says
Text meets recognized security, privacy, payment, and accessibility standards, so your team can work with confidence. Learn more on our security page . CCPA WCAG 2.2 SOC2 GDPR
Source page
Only what ChatBot.com's own pages state, with the quote behind each answer. Anything they don't publish is left out rather than guessed.
Getting started with ChatBot.com
- Choose the first service job by focusing on common issues with clear answers and escalation routes.
- Add relevant knowledge sources, ensure policies are up to date, and configure brand instructions.
- Test answers and handoffs with preview followed by controlled live tests.
- Deploy the chatbot to your designated channel and evaluate early support interactions.
Written from ChatBot.com's own help pages: chatbot.com/solutions/chatbot-for-support/
ChatBot.com video tutorials
Independent creators on YouTube, not ChatBot.com or us. The video loads from YouTube only when you press play.
The free trial
Trial only: 14 day free trial, no credit card
Questions people ask about ChatBot.com
How much does ChatBot.com cost?
Paid plans start at $25 a month (Essential). 3 plans are listed above, from ChatBot.com's own pricing page.
Is ChatBot.com free?
There is a free trial but no free plan: 14 day free trial, no credit card.
Do I need a credit card to try ChatBot.com?
No, you can start without a credit card. Source
Does ChatBot.com have an API?
Yes.
Where this came from
Plans, prices and limits were copied from ChatBot.com (LiveChat)'s own pages, then checked .
- chatbot.com/pricing/
- chatbot.com/
- chatbot.com/help/overview/set-up-your-chatbot-for-consent-compliance/
- chatbot.com/solutions/chatbot-for-support/
- chatbot.com/integrations/?__hstc=31754465.8534be78f23a06b31c9e009dc...
- chatbot.com/integrations/shopify/?__hstc=31754465.8534be78f23a06b31...
- chatbot.com/integrations/whatsapp/?__hstc=31754465.8534be78f23a06b3...
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