Zendesk AI
Enterprise helpdesk with AI agents billed per automated resolution plus Copilot for human agents.
Best for Mid size to enterprise support teams
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What it does
Zendesk AI is an AI customer service system designed to automate inquiries and assist human agents. Organizations connect their support channels, knowledge bases, and back office systems to automatically resolve customer and employee issues or guide staff through complex tickets. It is intended for customer service teams and employee support operations looking to reduce manual workloads and improve resolution speeds.
Read more: 4 features and how people use themShow less
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AI agents
Interacts with customers across channels and carries out actions in connected systems without human intervention. Learns from past interactions to automate routine inquiries and resolve complex problems.
Use caseA customer support lead uses an AI agent to answer repetitive user questions and automate resolutions across messaging and email.
From support.zendesk.com -
Copilot
Assists human service staff by proactively offering contextual suggestions and guidance during ticket handling. Helps agents handle inquiries faster and reduces repetitive tasks across teams.
Use caseAn IT support representative handles a complex employee inquiry using contextual guidance suggested directly inside their workspace.
From zendesk.com/employee-service -
Omnichannel routing
Directs incoming requests across messaging, email, and phone to the most appropriate team members. Matches conversations to agents using configured rules and agent qualifications.
Use caseA helpdesk manager routes incoming technical support requests directly to qualified staff members across various communication channels.
From zendesk.com/pricing -
Integration builder
Connects AI agents to third party APIs and external data sources using a no code setup. Pulls and updates information in back office applications during live customer conversations.
Use caseA system administrator connects an automated bot to an internal database to retrieve user profile data using a user ID during a chat.
From support.zendesk.com · image from Zendesk AI
Written from Zendesk AI's own website, checked . Each feature links to the page it comes from; images are Zendesk AI's own.
Every plan
| Plan | Monthly | Billed yearly | Per | What it includes |
|---|---|---|---|---|
| Support Team | $25 | $19 | per agent | 5 automated resolutions/agent/mo; 1 help center; email/social ticketing |
| Suite Team | $69 | $55 | per agent | 5 ARs/agent/mo; messaging, voice, help center |
| Suite Professional | $149 | $115 | per agent | 10 ARs/agent/mo; up to 5 help centers; limited Copilot uses |
| Suite Enterprise + Copilot | Not listed | Not listed | per agent | contact sales |
From Zendesk AI's own pricing page, checked . Prices are in US dollars per month; "billed yearly" is the monthly price when you pay for a year up front.
Before you pay
- Card needed for the trial
- No
- HIPAA
- Yes
- Discounts
- Qualified startups can receive up to 2 years of Zendesk free.
Only what Zendesk AI's own pages state, with the quote behind each answer. Anything they don't publish is left out rather than guessed.
Zendesk AI video tutorials
Independent creators on YouTube, not Zendesk AI or us. The video loads from YouTube only when you press play.
The free trial
Trial only: 14 day trial with Suite Professional features and Copilot; AI access may be limited
Questions people ask about Zendesk AI
How much does Zendesk AI cost?
Paid plans start at $25 a month (Support Team). 4 plans are listed above, from Zendesk AI's own pricing page.
Is Zendesk AI free?
There is a free trial but no free plan: 14 day trial with Suite Professional features and Copilot; AI access may be limited.
Is Zendesk AI HIPAA compliant?
Yes. Source
Do I need a credit card to try Zendesk AI?
No, you can start without a credit card. Source
Does Zendesk AI have a student or other discount?
Qualified startups can receive up to 2 years of Zendesk free. Source
Does Zendesk AI have an API?
Yes.
Works with
- AI models
- OpenAI
- Languages
- 28 languages
Where this came from
Plans, prices and limits were copied from Zendesk AI's own pages, then checked .
- zendesk.com/pricing/
- zendesk.com/
- support.zendesk.com/hc/en-us/articles/10149993578522-Monitoring-the...
- support.zendesk.com/hc/en-us/articles/4408835043994-Managing-data-s...
- support.zendesk.com/hc/en-us/articles/4408822124314-Automatically-r...
- support.zendesk.com/hc/en-us/articles/4408893293466-About-Zendesk-S...
- support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zende...
- support.zendesk.com/auth/v3/signin?brand_id=360002256920&locale=en-...
- developer.zendesk.com/api-reference/introduction/rate-limits/
How we collect prices and rank tools · Is something wrong? Correct this listing
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