Gorgias
Ecommerce helpdesk priced by tickets, with an AI Agent that handles order questions automatically.
Best for Shopify ecommerce brands
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What it does
Gorgias is an ecommerce customer service platform that combines a helpdesk inbox with an AI Agent. You connect communication channels and store data to automate repetitive inquiries and let human agents manage remaining tickets. It is designed for ecommerce brands that want to manage support operations and customer conversations in one place.
Read more: 4 features and how people use themShow less
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Omnichannel inbox
Consolidates customer messages from email, live chat, SMS, and social media channels into a single unified view.
Use caseA support agent responds to incoming inquiries across email, chat, and Instagram without switching between separate tools.
From gorgias.com -
Native Shopify integration
Displays live customer, product, and order details directly inside conversation tickets so agents can take actions like updating orders without leaving the tab.
Use caseAn agent cancels or updates an order directly inside the ticket without navigating to the store admin dashboard.
From gorgias.com · image from Gorgias -
Macros
Inserts pre written responses that automatically pull in customer data, apply ticket labels, and perform order updates across external tools.
Use caseA customer support agent sends a quick answer to a common question while auto populating customer details and updating the order.
From gorgias.com/products/helpdesk · image from Gorgias -
Voice and SMS add ons
Enables phone call handling and text messaging capabilities inside the helpdesk, scaling according to call and message volume.
Use caseAn ecommerce business adds phone support to their plan to manage incoming call volume directly alongside tickets.
From gorgias.com/pricing
Written from Gorgias's own website, checked . Each feature links to the page it comes from; images are Gorgias's own.
Every plan
| Plan | Monthly | Billed yearly | Per | What it includes |
|---|---|---|---|---|
| Starter | $10 | Not listed | per account | 50 tickets/mo, $0.40 overage |
| Basic | $60 | $50 | per account | 300 tickets/mo, $0.40 overage |
| Pro | $360 | $300 | per account | 2,000 tickets/mo, $0.36 overage |
| Advanced | $900 | $750 | per account | 5,000 tickets/mo, $0.36 overage |
| Enterprise | Not listed | Not listed | per account | contact sales |
From Gorgias's own pricing page, checked . Prices are in US dollars per month; "billed yearly" is the monthly price when you pay for a year up front. A few figures (often the yearly price) are derived rather than printed on the page.
Getting started with Gorgias
- Build your project roadmap by defining requirements, timeline, and obstacles.
- Configure AI Agent, set up ticket workflows, and train your team to use Gorgias.
- Go live to gather insights and iterate with fast improvements.
- Transition to post implementation support for continuous improvements and optimizations.
Tips
- Use the 1 click migration from Zendesk to bring over FAQs, past messages, Macros, users, tags, and ticket fields.
- Drive platform adoption and onboard your team using Gorgias Academy training and certifications.
- Meet 2 to 5 times with a dedicated Implementation Manager to connect your channels and apps, build core workflows and automations, and learn Gorgias fundamentals.
Written from Gorgias's own help pages: gorgias.com/onboarding
Gorgias video tutorials
Independent creators on YouTube, not Gorgias or us. The video loads from YouTube only when you press play.
The free trial
Trial only: 'Sign up free' trial offered; length not stated
Questions people ask about Gorgias
How much does Gorgias cost?
Paid plans start at $10 a month (Starter). 5 plans are listed above, from Gorgias's own pricing page.
Is Gorgias free?
There is a free trial but no free plan: 'Sign up free' trial offered; length not stated.
Does Gorgias have an API?
Yes.
Works with
- Integrations
- Shopify, Recharge, Klaviyo, Yotpo, Loop
- AI models
- OpenAI
Where this came from
Plans, prices and limits were copied from Gorgias's own pages and the other sources listed, then checked .
How we collect prices and rank tools · Is something wrong? Correct this listing
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