Tidio (Lyro)
Live chat and helpdesk for small businesses with Lyro AI agent and automation Flows.
Best for Small ecommerce stores and SMBs
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What it does
Live chat and helpdesk for small businesses with Lyro AI agent and automation Flows.
Read more: 4 features and how people use themShow less
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Lyro AI agent
Answers customer questions automatically using company knowledge base content and store data, resolving common tickets on its own while escalating complex issues to human agents.
Use caseAn online merchant uses Lyro to answer repetitive questions about order delivery dates and return policies without agent intervention.
From tidio.com · image from Tidio -
Product recommendations
Asks follow up questions inside the chat window and presents matching store items via interactive product cards with direct cart actions.
Use caseA store owner helps a shopper choose an item and add it to cart directly inside the conversation when staff are offline.
From tidio.com · image from Tidio -
Sales Flows
Triggers proactive chat messages and conversion paths based on visitor behavior, category views, cart actions, or exit intent.
Use caseAn ecommerce business opens a targeted chat prompt when a visitor reaches a key page to prevent abandoned carts.
From tidio.com/pricing -
Help Desk
Gathers customer communication from email, live chat, WhatsApp, Instagram, and Facebook Messenger into one shared workspace.
Use caseA customer service team manages inquiries coming from email, social channels, and live website chat from a single inbox.
From tidio.com
Written from Tidio's own website, checked . Each feature links to the page it comes from; images are Tidio's own.
Every plan
| Plan | Monthly | Billed yearly | Per | What it includes |
|---|---|---|---|---|
| Free | Free | $0 | per account | 50 conversations, 10 seats, 50 Lyro conversations (one time) |
| Starter | $29 | $24.17 | per account | 100 billable conversations, 10 seats |
| Growth | $59 | $49.17 | per account | from 250 up to 2,000 conversations (tiered) |
| Plus | Not listed | $300 | per account + usage | from $300/mo plus usage; custom conversations/seats, custom channels |
| Premium | Not listed | Not listed | per account | contact sales; Lyro from 3,000 conversations, 50% resolution guarantee, pay per resolution |
| Lyro AI Agent add on | $39 | $32.50 | per account | from 50 Lyro conversations/mo; tiers to 1,000+ |
From Tidio (Lyro)'s own pricing page, checked . Prices are in US dollars per month; "billed yearly" is the monthly price when you pay for a year up front. A few figures (often the yearly price) are derived rather than printed on the page.
Before you pay
- Card needed for the trial
- No
- Watermark on the free plan
- Yes
- HIPAA
- Yes
- Support
- Email, live chat, Slack
Only what Tidio's own pages state, with the quote behind each answer. Anything they don't publish is left out rather than guessed.
Tidio video tutorials
Independent creators on YouTube, not Tidio or us. The video loads from YouTube only when you press play.
What the free plan includes
50 billable conversations, 10 seats, 50 lifetime Lyro conversations, 100 Flows visitors/
Questions people ask about Tidio
How much does Tidio cost?
Paid plans start at $29 a month (Starter). 6 plans are listed above, from Tidio's own pricing page.
Is Tidio free?
Yes, there is a free plan: 50 billable conversations, 10 seats, 50 lifetime Lyro conversations, 100 Flows visitors/mo.
Does the Tidio free plan add a watermark?
Yes, free plan output carries a watermark or branding. Source
Is Tidio HIPAA compliant?
Yes. Source
Do I need a credit card to try Tidio?
No, you can start without a credit card. Source
Does Tidio have an API?
Yes.
What is a Conversation?
Conversation is any live chat, ticket, email or social media channel conversation. A visitor, operator or an automated flow may initiate a conversation. Remember that not all conversations are counted as “Billable conversations” Source
Will I pay for unwanted conversations?
No. A conversation is only billed as a Billable conversation once you reply using Tidio or proactively initiate a conversation with your visitor. If you don’t respond to a customer conversation – if it’s spam or simply a message that doesn’t require a reply – the conversation won’t count Source
Is Tidio Help Desk free?
Yes. Features like Live Chat, ticketing, video calls and the multichannel inbox are included in our forever free Free Customer Service plan. Premium features, like custom branding, multilanguage support, and departments are available with our paid plans. Source
Works with
- Integrations
- Shopify, WooCommerce, Zendesk, Salesforce, Messenger, Instagram, WhatsApp, Slack
Where this came from
Plans, prices and limits were copied from Tidio (Lyro)'s own pages and the other sources listed, then checked .
How we collect prices and rank tools · Is something wrong? Correct this listing
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