Crisp
Omnichannel shared inbox and live chat with an AI agent priced per workspace, not per seat.
Best for Startups and SMBs wanting flat priced omnichannel chat
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What it does
Crisp is an omnichannel customer support platform that brings all your customer conversations into a single shared inbox. You connect channels like your website chat, email, and social messaging, and the software provides live chat widgets, AI agents, and internal automations to answer inquiries. It is built for customer support, marketing, and sales teams across businesses of all sizes.
Read more: 5 features and how people use themShow less
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Shared inbox
Centralizes customer communications from external channels into one team inbox. It allows teammates to access, organize, and answer conversations collaboratively from a single screen.
Use caseA customer support team manages incoming messages from email, WhatsApp, and their website chat widget within one shared view.
From crisp.chat · image from Crisp -
AI agents
Learns your business knowledge from website content, uploaded documents, or help articles to answer user inquiries automatically. You build and deploy conversational flows across multiple messaging channels using a visual builder.
Use caseA business owner trains an assistant on website pages and PDF guides so it can automatically resolve buyer questions over Instagram and WhatsApp.
From crisp.chat · image from Crisp -
Website chat widget
Embeds directly onto web pages and mobile apps to enable real time messaging with site visitors. It lets you guide prospective customers, handle questions instantly, and direct users toward conversions.
Use caseA sales representative talks to active visitors browsing a landing page in real time to answer questions and guide them toward a purchase.
From crisp.chat · image from Crisp -
Knowledge base
Hosts self service help articles that align with your company branding. It gives customers an asynchronous way to find answers on their own without contacting support.
Use caseA support lead publishes troubleshooting guides so customers can search for answers independently before starting a chat.
From crisp.chat · image from Crisp -
Support CRM
Consolidates contact details and previous conversation histories into one database. It surfaces past interaction context whenever a representative speaks with a lead or returning customer.
Use caseAn agent views a customer past interactions and profile details in the sidebar while chatting to provide personalized troubleshooting.
From crisp.chat
Written from Crisp's own website, checked . Each feature links to the page it comes from; images are Crisp's own.
Every plan
| Plan | Monthly | Billed yearly | Per | What it includes |
|---|---|---|---|---|
| Free | Free | $0 | per workspace | 2 seats, website chat only, no AI |
| Mini | $45 | Not listed | per workspace | 4 seats, shared email inbox, $5 AI credits (~90 automated conversations) |
| Essentials | $95 | Not listed | per workspace | 10 seats, omnichannel (WhatsApp, Instagram, SMS), $25 AI credits (~450 conversations) |
| Plus | $295 | Not listed | per workspace | 20 seats (+$10/extra), $75 AI credits (~1,350 conversations), 100+ integrations |
From Crisp's own pricing page, checked . Prices are in US dollars per month; "billed yearly" is the monthly price when you pay for a year up front. A few figures (often the yearly price) are derived rather than printed on the page.
Before you pay
- Card needed for the trial
- No
- Watermark on the free plan
- Yes
- Trains on your data
- No
- Data retention
- Note that customer data is not kept to train AI models.
- Export your data
- Yes
What Crisp says
Easily export or view the full transcript of customer conversations. Conversation transcript
Source page - GDPR
- Yes
What Crisp says
Crisp has implemented the European data privacy law, the GDPR regulation, that aims at protecting user data
Source page - Support
- Live chat, email
What Crisp says
which service can be reached via the Crisp Chat Feature on the Website, or from within your account in our platform.
Source page
Only what Crisp's own pages state, with the quote behind each answer. Anything they don't publish is left out rather than guessed.
Getting started with Crisp
- Teach Crisp about your product or business using public and private resources such as browsing your website, importing PDFs, and writing Knowledge Base articles.
- Create an AI Agent workflow using the no code builder or pre existing templates.
- Deploy the AI Agent workflow across desired channels such as Web chat widget, WhatsApp, Messenger, Instagram, or email.
Written from Crisp's own help pages: crisp.chat/en/
What the free plan includes
2 seats, 100 contact profiles, website chat widget, no AI credits
Questions people ask about Crisp
How much does Crisp cost?
Paid plans start at $45 a month (Mini). 4 plans are listed above, from Crisp's own pricing page.
Is Crisp free?
Yes, there is a free plan: 2 seats, 100 contact profiles, website chat widget, no AI credits.
Does the Crisp free plan add a watermark?
Yes, free plan output carries a watermark or branding. Source
Does Crisp train its AI on my data?
No, the company says your data is not used for training. Source
Do I need a credit card to try Crisp?
No, you can start without a credit card. Source
Does Crisp have an API?
Yes.
Works with
- AI models
- Claude, ChatGPT
Where this came from
Plans, prices and limits were copied from Crisp's own pages, then checked .
- crisp.chat/en/pricing/
- crisp.chat/en/
- docs.crisp.chat/guides/others/security-practices/
- docs.crisp.chat/
- crisp.chat/en/privacy/
- crisp.chat/en/terms/
- crisp.chat/en/reports/state-of-ai-support/
- crisp.chat/en/integrations/
How we collect prices and rank tools · Is something wrong? Correct this listing
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