Voiceflow
Collaborative platform for designing and deploying AI chat and voice customer support agents across web, phone and messaging.
Best for Teams and agencies building chat and voice support agents
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What it does
Voiceflow is a collaborative platform used to build, launch, and manage AI customer service agents. Teams feed in business policies, instructions, and custom data to generate automated conversational agents across voice, chat, web, SMS, and messaging channels. It is designed for support, product, and engineering teams, as well as agencies building solutions for clients.
Read more: 5 features and how people use themShow less
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Agent Studio
Configures your agent persona, instructions, and conversational tone in a central workspace.
Use caseA CX designer shapes the persona and tone of a customer service agent before launching it.
From voiceflow.com · image from Voiceflow -
Playbooks
Converts customer service policies and domain expertise into structured agent processes for reliable issue resolution.
Use caseA customer support lead supplies company policies so an agent delivers consistent answers.
From voiceflow.com -
Functions and custom code
Executes custom code logic, connects back end integrations, and inspects logs within the workspace.
Use caseAn engineer builds custom logic to look up an order status and return a tracking link.
From voiceflow.com · image from Voiceflow -
Transcripts
Displays complete conversation histories between customers and agents to pinpoint response weaknesses and gather feedback.
Use caseA QA specialist reviews user interactions to identify where the agent gave an unhelpful answer.
From voiceflow.com · image from Voiceflow -
Model selection and BYO model
Provides connections to major LLM providers while letting teams connect their own models without provider lock in.
Use caseAn enterprise team links their own chosen language model to retain flexibility over underlying providers.
From voiceflow.com/pricing
Written from Voiceflow's own website, checked . Each feature links to the page it comes from; images are Voiceflow's own.
Every plan
| Plan | Monthly | Billed yearly | Per | What it includes |
|---|---|---|---|---|
| Pro | $60 | $54 | per workspace (fee returned as usage credit) | usage billed at $0.005/message, $0.05/phone minute, model tokens at 1.25x list; extra editor seats ~$50/month |
| Business | $150 | $135 | per workspace (fee returned as usage credit) | same usage rates as Pro; higher limits |
| Enterprise | Not listed | Not listed | per account | contact sales; human handoff, SMS, SSO, HIPAA, PII redaction |
From Voiceflow's own pricing page, checked . Prices are in US dollars per month; "billed yearly" is the monthly price when you pay for a year up front. Some of these figures came from third party reports and could not be confirmed on the official page.
Before you pay
- Card needed for the trial
- No
Only what Voiceflow's own pages state, with the quote behind each answer. Anything they don't publish is left out rather than guessed.
Voiceflow video tutorials
Independent creators on YouTube, not Voiceflow or us. The video loads from YouTube only when you press play.
The free trial
Trial only: Free trial, no credit card required (agency track); exact limits not published on pricing page
Questions people ask about Voiceflow
How much does Voiceflow cost?
Paid plans start at $60 a month (Pro). 3 plans are listed above, from Voiceflow's own pricing page.
Is Voiceflow free?
There is a free trial but no free plan: Free trial, no credit card required (agency track); exact limits not published on pricing page.
Do I need a credit card to try Voiceflow?
No, you can start without a credit card. Source
Does Voiceflow have an API?
Yes.
Works with
- AI models
- OpenAI
Where this came from
Plans, prices and limits were copied from Voiceflow's own pages and the other sources listed, then checked .
- voiceflow.com/pricing
- voiceflow.com/
- voiceflow.com/contributors-program
- getmacha.com/blog/voiceflow-pricing-explained
- voiceflow.com/start
- voiceflow.com/stories/automating-60-of-customer-support-for-90-prod...
How we collect prices and rank tools · Is something wrong? Correct this listing
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